Shipping policy

Shipping Policy

Production Times
All our products are made-to-order. The production time is generally 2 to 5 business days before
shipment.
Delivery Times
Delivery times vary depending on the destination:
Canada: 5 to 10 business days
United States: 7 to 12 business days
International: 10 to 20 business days
Times may vary depending on the period (holidays, promotions, high volume).
Shipping Fees
Shipping fees are calculated at checkout. Free shipping may be offered during special promotions.
Order Tracking
A tracking number will be sent to you by email as soon as your order is shipped.
Delays
Certified Feminist is not responsible for delays caused by:
Carriers
Customs
High-volume periods
Incorrect Address
It is the customer's responsibility to provide an exact and complete address. If an order is returned
due to an incorrect address, additional fees may apply.
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Customs Duties
For international orders, customs duties or local taxes may apply depending on the destination
country. These fees are the responsibility of the customer.
Shipping Protection ($3.99 USD)
We offer a shipping protection option for $3.99 USD to protect your order against loss, damage,
and certain cases of theft during transit.
Coverage
If shipping protection was added to your order, we can offer a replacement or a refund if your
package:
Is lost by the carrier;
Arrives damaged;
Or is marked as delivered but has not been received, after verification.
Packages Marked as Delivered but Not Received
If your package is marked as "delivered" by the carrier but you have not received it, please contact
us as soon as possible. We may request:
Verification with neighbors or household members;
An additional 24 to 48 hours;
A declaration confirming the package was not received;
Any other relevant information.
After analysis, if we determine the package was likely lost or stolen, we may offer a replacement or
refund at our discretion.
How to File a Claim
To submit a request, please contact us within 7 days of the estimated delivery date or receipt of the
package, providing:
Your order number;
A description of the issue;
Photos of the package or items (if applicable).
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Orders Without Shipping Protection
If shipping protection was not added at the time of order, we cannot guarantee a refund or
replacement in the event of loss, damage, or theft during transit.
Final Decision
Each claim is evaluated individually. We reserve the right to request additional information before
proceeding with a refund or replacement.
Contact
For any questions regarding shipping protection, please contact us via our Contact page or
Instagram account.